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At Shoghi, we understand the critical importance of our Defence, Intelligence, and Government customers' missions. With respect and dedication, we stand by their side every step of the way. Through our products, services, and unwavering support, we prioritize building lasting relationships based on trust and mutual cooperation. Our commitment extends beyond business—it's about nurturing a family-like bond with our valued customers, ensuring their success and security remain our top priorities.
Our remote product evaluation process kicks in when a customer reports system failure. Our Help Desk engineers securely access the system remotely to analyze its operation, functionality, and issues.
They generate a report with corrective measures, aiming to resolve problems online whenever possible. If not feasible, they may advise shipping the system to our nearest facility. Additionally, engineers may suggest available upgrades to enhance system capabilities during the evaluation.
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Our dedicated Help Desk team provides 24/7 software maintenance and troubleshooting via secure Remote System Access. Using state-of-the-art encryption, we ensure data protection and client security. Each session is further safeguarded with a dynamic password for added protection against unauthorized access.
Our transparent approach prioritizes user awareness and data integrity.Apart from the above mentioned security procedures, Shoghi Communications Ltd. will sign a Privacy Policy and Non Disclosure Agreement with the customer for security of the system and its contents.
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During your Annual Maintenance Contract, Shoghi Communications Ltd offers free software updates through remote access to enhance system functionality and address any existing bugs or errors.
We'll notify your designated contact of new updates, schedule a convenient remote session, and perform the necessary steps to update your system. After updating, we conduct thorough testing to ensure everything works smoothly. You'll also have the option to roll back to the original settings if needed.
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Thank you for your interest in Shoghi Communications. We truly appreciate your interest in our company. At Shoghi Communications, we strive to provide exceptional service and support to all our customers, partners, and stakeholders. Whether you have questions about our products and solutions, need assistance, or want to explore partnership opportunities, we're here to help.
Around the world the Military, Defence forces and Intelligence agencies of more than seventy countries reach out for Shoghi when it comes to integrated electronic defense technologies, products and systems.
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74, Electronic Complex, Industrial Area, Shoghi, Shimla - 171219 (HP) India
Note:- All the system / equipments offered by us are for end - usage by Government or Ministry of Defence or its related agencies only and not for private or commercial usage.
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